Social Media Monitoring Whitepaper Published

I thought I’d let you know that the Whitepaper I wrote for DW Publishing was published this week. It’s called “An Introduction to Social Media Monitoring” and lists some of my favourite free tools, More...

10 Free Social Media Monitoring Tools

I was encouraged to write a list of free social media monitoring tools after a previous post where I argued why organisations have to monitor social media. Admittedly, this post has been a long time coming, but More...